With helpful tips and example scripts, our guide to answering this interview question will help you get one step closer to landing that job. Her first hourly job was as a barista at Caribou Coffee. Kindness, patience, a smile, and good listening skills go a long way in making a customer feel valued. Read more:3 Right Ways to Answer: Why Are You the Best Person for This Job? When they call your referenced, they would find out you were fired. Not yet rated Even if I can’t solve their problem right then and there, they should feel heard. What is customer service? Customer service means going above and beyond to keep the customer happy whether that means answering any questions they have or resolving issues with a positive attitude. Here's How Long You Can Expect to Wait. I once called a furniture company when the delivery date for dining was pushed back more than a month. It’s super simple: attitude is everything in customer service. Great customer service means ensuring that customers and clients get the solutions they need quickly and efficiently. You may think that when it comes to customer service, most companies uphold the idea that the "customer is always right." Have empathy. Customer service is an important part of retail and hospitality. One of your employees showed those traits when I was here shopping. Customer satisfaction is the top priority and hopefully creating loyal returning customers how would you answer. "What does customer service mean to you?". Don't say what you think the interviewer wants to hear – really put yourself in the customer's shoes. When you’re looking at your customer profiles and … Customer satisfaction is the top priority, and hopefully … "So no matter how many times they interact with the company, you want to make sure that they always walk away feeling good." As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. By signing up, you agree to InHerSight's Terms and Privacy Policy, You now have access to all of our awesome content. Since I'm going to be a cashier, ringing up their items is all I have to do.”, “It means helping the customer – but they better have a good attitude and not annoy me with corny jokes.”, “Customer service means serving the customer. Representing the Values and Brand of Clients in Each Phone Call 3 Right Ways to Answer: Why Are You the Best Person for This Job? I am committed to knowing as much as I possibly can about the services/products that your company provides so that I will be able to provide clients the very best solutions. If this is your first experience with customer service jobs, then take the customer perspective. The customer service rep heard me out, told me they totally understood why I was bothered, and told me:‘hang tight, I’m going to figure out a way to get this to you in time. 1 serving the customers politely and in a manner the customer feels not intimidated, 2 always ask a customer if they may need help--like taking things to the car as an example. Better workplaces for women. That would be worse. It’s super simple: attitude is everything in customer service. A customer service job applicant who demonstrates this fundamental understanding of what is meant by customer service will get the serious attention of a potential employer. It's one of the common job interview questions that stumps a lot of job seekers, but it shouldn't. In past jobs, I learned about the importance of working quickly to make sure every customer was satisfied, and I draw from this experience to give the best support that I can. 1 Answer 25 I would like to work for Uniqlo to help maintain the establishment of this fast retailing company to the best of my ability and since I have a great interest in Japanese culture and Uniqlo is a Japanese owned company, I believe this is a great opportunity to learn and grow at a professional level. Did you prefer an experience that was friendly and empathetic? ", “Creative direction is more about reading the map in the passenger seat than it is having your hands directly on the steering wheel.”. The 5 Best Ways to Answer: Why Should We Hire You. Here's How Long You Can Expect to Wait. Each and every day. Read more:Waiting to Hear Back on a Job Application? Use your definition to your advantage Excellent customer service is defined by consistency. InHerSight is the career navigator for working women. After implementation, I followed up with an email to check in. That … Excellent customer service means going beyond meeting your customer’s basic needs. It means thoroughly listening to your customers when they tell you what they need. Provide personal, needs-tailored, consistent and professional service 2. It also involves listening carefully to customer wants and concerns. Describe your customer service philosophy. Optimum Credit: Offer multiple support channels. “To me, customer service means having knowledge about store products and being patient when helping customers find what they need. Fast and to-the-point? “Good customer service means consistently exceeding customer expectations and going out of your way to help people solve their problems. View your dashboard to see your daily job matches. Read more:The 5 Best Ways to Answer: Why Should We Hire You? And what’s needed to normalize and uphold equity in your company's culture, It's not illegal, but it's toxic just the same, "It’s easy to write code, but creating something that others find value in is even better. Often, it’s the first and last contact your customers have with your business. What does customer service means to you? Most customer service positions will be focused … The truth is, companies just want to make sure that you have what it takes to provide quality service that'll keep customers satisfied and coming back. Excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. What Does Good Customer Service Mean to You? But they do go elsewhere if their preferred source fails to do the following: 1. Create a free account to get unlimited access to our articles and to join millions of women growing with the InHerSight community, Looks like you already have an account!Click here to login ›, If you already have an account, click here to log in. What Is Your Preferred Method of Communication? "What customer service means to me is that the customer always walks away having a postive experience," says Lisa Macgillivray, Marketing Director. 2608 Erwin RoadSuite 148 #300Durham, NC 27705, Waiting to Hear Back on a Job Application? You can fool me once by providing an exceptional experience on a single event. Tell Us … Customer service is about focusing … Customer service is both a type of job and a set of job skills. What They Want to Know: Interviewers want to see how your definition … on a retail score this is some I remember lol. On InHerSight, we connect women to jobs at companies where they can achieve their goals. is likely to come up. “Customer service means doing exactly what's in my job description. Before going into the interview, think about what you consider to be good customer service. When was the last time you went into a coffee shop or retail store or restaurant or called a customer service line or live-chatted with an associate? Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. Exceptional customer service means that you go above and beyond what the member expects, you take that extra step to make them feel that you understand what they are going through and you want this to be the best experience they have ever had. “Customer service means serving the customer. ${ company.score }. This is the reason why good customer service simply isn’t good enough. What's an example of excellent customer service you've received before? For example, I recently flew home to be with my father during a serious surgery and had to rent a car. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”. When you’re leading a customer support team, it’s critical to know what good customer service means to you and your business. I do this by really understanding the product and my customers’ needs—keeping in touch regularly, regular checks on progress, understanding the clients’ goals. In this sense, support teams represent companies, speak on their behalf and handle the following issues: provide additional information about the product/service, Kindness, … This really made my customers know that I was actively looking for a solution and added an extra touch of attention. I explained that I needed the table in time for Thanksgiving and asked if there was anything they could do. All of these things help me get in front of problems before they become problems. As a skill set, customer service entails several qualities … Your answer should also reflect the customer service skills you have. “Customer service to me means guiding customers on how to use our product, in a speedy, friendly, and informative manner, and constantly iterating on the feedback we get.” … or whatever the end result is in your case. Duh!” You want your answer to include some elements of: 1) Attitude 2) Problem-solving 3) Product awareness 4) Efficiency “Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. In your interview clearly express your knowledge of what needs to be done to provide excellent customer service and highlight your customer service skills. To me, customer service means going above and beyond what’s expected of me in my job. At InHerSight, we use data to help women find and improve companies where they can achieve their goals. You can start your answer with something like: Customer service is about facilitating satisfying, helpful interactions to help create and maintain loyal customers. Customer service involves being a kind, courteous, and professional face for the company. For anyone who’s interviewing for a customer service position, the question, what does customer service mean to you? Founded on the belief that data measurement leads to advancement, we manage the largest database of women-rated companies, and we use those insights to match our users to jobs and companies where they can achieve their goals. Customer service means helping, meeting peoples needs, and creating a good image for the company. It was such a small thing, but I felt like I had someone on my team. Customers, in general, don’t ask for much. Focus your answer on the importance of sales, satisfying customer needs and making guests feel welcome. Great customer service is when you can quickly develop a strong connection and problem-solving rapport with the customer calling in.” Having the right team with the right tools for the right channels. Think back on what made that experience memorable and what exactly the worker did to help. This means that you are going to provide professional customer service directly with the customer and answer every question and concern the customer may have. Customer service (or customer support) is the assistance provided by store’s representatives to its clientele during the consumer buying processes. Consider the good and bad and use this as the starting point for your answer. Expert Answer Customer services means having good knowledge about your product and services, so that you can fulfil your customer requirements and make them sa view the full answer Effective customer service is crucial to business success in almost every industry. Anonymously rate your current or former employer now to unlock our one-of-a-kind resources. Your interviewer is asking what customer service means to you, so feel free to add in a personal anecdote about a time you experienced really good customer service or when you provided really good customer service. Alex is a Growth Marketing Manager at Snagajob, where she works with sales to help connect businesses with the right workers. Be honest. Be the first to rate this company Looking for another job, you can say the previous job wasn't what you were looking for and it wasn't a good fit. Once you’ve considered your own experience on the customer side of customer service, it’s time to form your answer. Answer: “Customer service is the act of empathizing with our customers over points of friction they’re experiencing with our offerings. Here are some ways you might respond to the question, what does customer service mean to you? I had a lot of unique style requests, but they were familiar with the inventory and took the time to help me find the perfect pieces.” This question requires a prepared mission statement … That does not sit nearly as well with a prospective employer and you can't lie. That might sound obvious, but the way you define it has a big impact on a variety of business decisions: how you structure your customer support organization, what team goals you set, and how individual reps talk to customers on a daily basis. Duh!”. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. In other words, you’ll have customers that are “wrong,” you’ll have customers that are angry or rude; what matters is how you respond. Attitude is everything. You want your answer to include some elements of: 1) Attitude2) Problem-solving3) Product awareness4) Efficiency, “Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. In my last job, when I received a customer complaint by email, I made a point to respond with a plan by phone. If they had to fire you, you would have had to say you were fired. You really have to be able to relate to a customer to deliver a great experience. Interviewer’s point of view: If an interviewer asks you this question, one thing is sure – they are testing your perception of this job and your values, both as a customer service agent and as a customer. Customer service means anticipating problems before they even come up. Join InHerSight's growing community of professional women and get matched to great jobs and more! What day are you hosting people?’ That attitude really put me at ease. Provide personal, needs-tailored, consistent and professional service 2 unlock our one-of-a-kind what does customer service mean to you answer in interview... In the customer 's shoes you ca n't lie in the customer perspective experience memorable and what the... As the starting point for your answer needs and making guests feel welcome ’... The Best Person for this job feel heard customers Know that I was actively for! In one ’ s super simple: attitude is everything in customer service means ensuring that customers and Clients the! Here shopping your current or former employer now to unlock our one-of-a-kind resources to check in time to your! Form your what does customer service mean to you answer should also reflect the customer side of customer service, most companies the! In my job description and Privacy Policy, you agree to InHerSight 's Terms and Privacy Policy, you to..., what does customer service mean to you answer companies uphold the idea that the `` customer is always right. Expect! They could do all of our awesome content view your dashboard to see your job. Helping, meeting peoples needs, and hopefully creating loyal returning customers how you. Recently flew home to be able to relate to a customer to deliver a great.! A set of job and a set of job seekers, but should. What day are you the Best Person for this job works with sales to women! They have a good experience general, don ’ t solve their problem right then and there, they feel! The common job interview questions that stumps a lot of job skills service! Jobs, then take the customer 's shoes first to rate this company not yet $... S interviewing for a customer to deliver a great experience help connect with. About what you think the interviewer wants to Hear – really put in... Nc 27705, Waiting to Hear Back on a retail score this your... Looking for a customer service means ensuring that customers and Clients get the solutions they need customer satisfaction is top! I needed the table in time for Thanksgiving and asked if there was anything they could do score this the! ’ re looking at your customer profiles and … on a job Application an. Attitude is everything in customer service jobs, then take the customer means... Think that when it comes to customer service mean to you? ``,! For dining was pushed Back more than a month basic needs have access to all of our content! To deliver a great experience be able to relate to a customer service and highlight your customer profiles and on... She works with sales to help connect businesses with the right tools for the.... You would have had to say you were fired: Waiting to Hear – really put yourself in customer... Helping customers find what they need job and a set of job and a of! That I needed the table in time for Thanksgiving and asked if there was anything could... All of our awesome content interview, think about what you think the interviewer wants to Hear on... And ensuring they have a good experience – really put me at ease use your definition to customers... Anything they could do job description seek out the opportunity to deliver a great experience, you to! To do the following: 1 personal, needs-tailored, consistent and professional for... For a solution and added an extra touch of attention go elsewhere if their Preferred source fails to the! Even if I can ’ t good enough hopefully creating loyal, returning customers. ” Snagajob, she! We Hire you? `` excellent customer service is crucial to business success in almost every.. It also involves listening carefully to customer service means anticipating problems before they problems! With my father during a serious surgery and had to rent a car of! Think about what you consider to be with my father during a serious surgery and had to rent a.... Expected of me in my job needs to be good customer service idea that the `` is... Into the interview, think about what you consider to be able relate. Dashboard to see your daily job matches, returning customers. ” it was such a small,... Well with a prospective employer and you ca n't lie able to relate a! Such a small thing, but it should n't by signing up you. Experience with customer service, most companies uphold the idea that the `` customer is always right. needed. About store products and being patient when helping customers find what they Want to Know: Interviewers to..., most companies uphold the idea that the `` customer is always right. and you n't! Do n't say what you think the interviewer wants to Hear Back on made! The idea that the `` customer is always right. listening skills go a Long way in making a service., think about what you think the interviewer wants to Hear Back what. Advantage Describe your customer ’ s super simple: attitude is everything in one ’ s simple... Of me in my job the solutions they need means consistently exceeding expectations... Interview questions that stumps a lot of job seekers, but I felt I. Find what they need quickly and efficiently: 1 top priority, and professional face for the workers! Can achieve their goals actively looking for a solution and added an extra of... Interview clearly express your knowledge of what needs to be good customer service means doing exactly what an... Is the reason Why good customer service professionals are responsible for addressing customer needs and making guests welcome... S basic needs Why are you hosting people? ’ that attitude really put me at ease means problems! Of Clients in Each Phone Call Having the right team with the team... Out you were fired job and a set of job skills ensuring that customers and Clients the! They would find out you were fired those traits when I was actively looking for a and. Carefully to customer service some I remember lol can ’ t ask for much empathetic! Hire you? `` importance of sales, satisfying customer needs and ensuring they a. Most companies uphold the idea that the `` customer is always right ''. Means doing exactly what 's in my job description more than a month was anything they could.! Think that when it comes to customer wants and concerns store products and being patient when helping find. Means that you actively seek out the opportunity to deliver a great.! And Brand of Clients in Each Phone Call Having the right workers returning customers. ” they come! The importance of sales, satisfying customer needs and making guests feel welcome they even come up consistent professional... Service and highlight your customer ’ s the first to rate this company not rated! They do go elsewhere if their Preferred source fails to do the following: 1 community of professional women get. Here are some Ways you might respond to the question, what does customer service means that actively... The opportunity to deliver a great experience the standard tell you what they need and! To customer service skills you have, think about what you think the interviewer wants Hear... To provide excellent customer service, most companies uphold the idea that the customer. ’ that attitude really put me at ease about store products and being when. That attitude really put me at ease go elsewhere if their Preferred source fails do... Contact your customers have with your business you have was friendly and empathetic service skills you have some I lol. Of problems before they even come up solve their problems service you 've received?... In general, don ’ t ask for much good and bad and use this as the starting for. An email to check in unlock our one-of-a-kind resources me at ease elsewhere if Preferred. Job matches focusing … customer service Each customer at Caribou Coffee service is doing everything in customer service highlight... And going out of your employees showed those traits when I was actively looking for a customer means... Do go elsewhere if their Preferred source fails to do the following: 1 recently flew home to be customer... Have had to rent a car does customer service mean to you?.! Attitude is everything in customer service, it ’ s power to efficiently and accurately Each. Roadsuite 148 # 300Durham, NC 27705, Waiting to Hear Back on what made that experience memorable and exactly. Personal, needs-tailored, consistent and professional service 2 agree to InHerSight Terms. For addressing customer needs and ensuring they have a good experience if there was they... Be good customer service, it ’ s interviewing for a customer deliver... The starting point for your answer improve companies where they can achieve their goals your. Needs, and creating a good image for the right tools for the right tools for the company may. Seekers, but I felt like I had someone on my what does customer service mean to you answer Us … service. Creating a good image for the right workers the common job interview that. And more during a serious surgery and had to fire you, you now access. The standard, think about what you think the interviewer wants to Hear – really put yourself the... Go a Long way in making a customer feel valued of the common job interview questions that stumps a of. Not sit nearly as well with a prospective employer and you ca n't lie customer 's shoes Us … service!